Standard Terms and Conditions
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1. Payments
1.1. All course prices include VAT unless otherwise stated.
1.2.Courses / activities booked 6+ weeks in advance of the course start date, require a 25% deposit or full payment to secure the booking. Only when payment has made will you receive a confirmation email. * Excludes Courses overseas. (See 1.6)
1.3. Any remaining balance should be paid 6 weeks (or earlier) from the course start date. If the balance is not paid Venture Elements has the right to cancel the booking and any deposit will be lost.
1.4. Courses / activities booked within 6 weeks of the course start date require full payment to secure the booking.
1.5. Gift vouchers are valid for 2 years from purchase date and come with a 14 day cooling off period, as long as bookings are not made within this time period.
1.6 Courses delivered overseas require a 50% deposit on booking which is non-refundable. Full payment is then required 6 weeks before course start date.
2. CANCELLATION BY CLIENT
2.1. All cancellations must be in writing with proof of receipt.
2.2. The client will be charged the following cancellation fees depending on the date the course commences (when calculating any potential refund the initial booking date will be considered rather than any reschedule dates). Excludes courses delivered overseas:-
2.3.1. 25% of the total course fee where cancellation takes place more than 4 weeks before the commencement of the course;or
2.3.2. 75% of the total course fee where cancellation takes place between 4 weeks and 2 weeks before the commencement of the course;or
2.3.3. 100% of the total course fee where cancellation takes place within the final 2 weeks before the commencement of the course.
2.4 The client will be charged the following cancellation fees for payments made on overseas courses, excluding the 50% deposit, depending on the date the course commences (when calculating any potential refund the initial booking date will be considered rather than any reschedule dates).
2.4.1. 50% of the total course fee where cancellation takes place more than 4 weeks before the commencement of the course;or
2.4.2. 75% of the total course fee where cancellation takes place between 4 weeks and 2 weeks before the commencement of the course;or
2.4.3. 100% of the total course fee where cancellation takes place within the final 2 weeks before the commencement of the course.
2.4. Gift vouchers are non-refundable after the cooling off period.
2.5 Amendments- Substitution of the original customer for another can be made provided at least 2 weeks notice is given by the substituted customer to the company and the substituting customer satisfies the requirement of the course. All substitutions must be made with the consent of the company with both the substituted and substituting customer being jointly and severally liable for the total course fee as well as an administrative cost of £35.00 per course/substitution.A customer may apply, in writing, to change course or course dates as long as the original booking is more than 6 weeks from the date of the request. The new course must be one that appears on our website or is in the current brochure. An administrative charge of £35.00 is payable at the time of change. Any requests to change course or course dates within the 6 week period will be dealt with under the terms and conditions relating to cancellation by the customer.
2.6. REFUNDS POLICY for GOODS By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you.
3. CANCELLATION BY Venture Elements Ltd
3.1. Whilst every attempt is made to ensure that advertised courses actually run, Venture Elements Ltd. will notify the client of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course activity.
3.2. Venture Elements Ltd. shall notify the client of cancellation not less than five days prior to the commencement of the course where numbers as a result of client (s) cancellation failed to reach a workable minimum for the commencement of the course.
3.3. Cancellation by Venture Elements Ltd. does not affect a client's right to a refund of travel costs (excluding overseas courses) that he/she may have incurred prior to the cancellation and since lost except in the circumstances set out in clauses 3.1. and 3.2.
3.3.1 Overseas holidays will not cover refunds for travel costs and accomodation in the event of cancellation. Where appropriate, all attempts will be made to arrange alternative course provision in the location booked.
3.3.2 A full refund will be made for all course costs including the 50% deposit
3.4. In the event of cancellation clients will be offered the choice of the following options:-
3.4.1. Full refund of the course fee paid;
3.4.2. Another course on different dates.
4. HEALTH, FITNESS, WEATHER AND EQUIPMENT
4.1. Clients should be aware that courses will involve walking over rough, sometimes steep terrain, for a number of miles in varying weather conditions. Each client should satisfy him/herself that he/she is sufficiently fit, and in possession of the appropriate clothes and equipment.
5. INSURANCE
5.Venture Elements Ltd. is fully insured for Public Liability. It is recommended that all participants are covered by some form of travel and personal insurance; normally these policies cover cancellation, personal accident and personal liability.
5.1 It is required that all clients purchase travel insurance that includes cover for the activity they are participating, specific to the level and area they are participating
